By scheduling an appointment with The WSL, you’re agreeing to our cancellation policy. This policy is necessary to uphold professional and result oriented services to our amazing guests. We take walk-ins and appointments but we highly recommend booking an appointment, as we are not always able to accommodate walk-ins. We recommend scheduling your appointment online. At The Wax & Skin Lounge your appointment time is reserved especially for you. We understand life situations happen and sometimes adjustments are necessary. If you are late to your appointment we will still do our very best to accommodate all or some of your services, but unfortunately we are not always able to do so. We do reserve the right to cancel/reschedule your appointment if you are late and charge you up to 100% of the scheduled value. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.
Since popular times fill up quickly, we encourage you to book your appointments in advance to ensure you get the day and time you want. We also encourage you to book only if you are 100% sure you can make the appointment and that you need the service(s). Each service has a designated time slot with a designated price. The service you book fills up a time slot on our schedule that is reserved especially for you and doesn’t allow anyone else to have that time slot. You are responsible for the services you book. If you come in for your appointment and aren’t ready for it (because you recently shaved or your hair isn’t long enough), you will still get charged for the service you booked and the time slot you filled for up to 100% of the value of the service(s). We never like to charge our clients for services not received but please know we also have to protect our estheticians, who make a living off of the clients they see and the services they perform.
As a courtesy, we send one day email and two day text reminders prior to your scheduled appointment. Despite our reminders, it is ultimately YOUR responsibility to remember appointment dates and times to avoid being charged according to our policy. The credit card used to book your appointment is used for holding your appointment and charged if there is a late cancellation or no show. For any appointment, we reserve the right to charge up to a 100% deposit upon booking to validate the credit card on file. In the event that you cancel or reschedule and provide us with at least 24 hour notice, your deposit will be returned. Less than 24 hour notice might result in the deposit being forfeited. The card you use to book your appointment must be physically present to be used at checkout.
