Policy

Booking

By scheduling an appointment with The WSL, you’re agreeing to our cancellation policy. This policy is necessary to uphold professional and result oriented services to our amazing guests. We take walk-ins and appointments but we highly recommend booking an appointment, as we are not always able to accommodate walk-ins. We recommend scheduling your appointment online. At The Wax & Skin Lounge your appointment time is reserved especially for you. We understand life situations happen and sometimes adjustments are necessary. If you are late to your appointment we will still do our very best to accommodate all or some of your services, but unfortunately we are not always able to do so. We do reserve the right to cancel/reschedule your appointment if you are late and charge you up to 100% of the scheduled value. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.

Since popular times fill up quickly, we encourage you to book your appointments in advance to ensure you get the day and time you want. We also encourage you to book only if you are 100% sure you can make the appointment and that you need the service(s). Each service has a designated time slot with a designated price. The service you book fills up a time slot on our schedule that is reserved especially for you and doesn’t allow anyone else to have that time slot. You are responsible for the services you book. If you come in for your appointment and aren’t ready for it (because you recently shaved or your hair isn’t long enough), you will still get charged for the service you booked and the time slot you filled for up to 100% of the value of the service(s). We never like to charge our clients for services not received but please know we also have to protect our estheticians, who make a living off of the clients they see and the services they perform.

As a courtesy, we send one day email and two day text reminders prior to your scheduled appointment. Despite our reminders, it is ultimately YOUR responsibility to remember appointment dates and times to avoid being charged according to our policy. The credit card used to book your appointment is used for holding your appointment and charged if there is a late cancellation or no show. For any appointment, we reserve the right to charge up to a 100% deposit upon booking to validate the credit card on file. In the event that you cancel or reschedule and provide us with at least 24 hour notice, your deposit will be returned. Less than 24 hour notice might result in the deposit being forfeited. The card you use to book your appointment must be physically present to be used at checkout.

Cancellations/Rescheduling/Deposits

We have a no exceptions policy for the following and require at least 6 hours notice if you must cancel/reschedule any service(s) under 1 hour in duration.

We require at least 24 hours notice if you must cancel/reschedule any service or combination of services over 1 hour in duration.

We require 48 hours notice if you must cancel/reschedule any service or combination of services over 1 hour 30 minutes.

Appointments scheduled between 9 a.m. and 1 p.m. must be cancelled/rescheduled by 9 p.m. the night before by emailing [email protected]

Services/Appointments that require a deposit. Appointments with deposits that are cancelled within time are refunded within 7 days of the day of cancellation or given as a credit to your next scheduled appointment. Your refund can take anywhere from 2 to 14 days to post to your account from the day it was refunded (not the day it was cancelled). If you need to cancel a service where a deposit has been taken. Please call or email The WSL and we can refund and cancel on our end instead of you cancelling it on your own. This will shorten the duration of the refund posting to your account.

Consent Forms

All first time guests are required to fill out a consent form before their service. We have different consent forms for different services. Depending on the service, multiple forms may be required to be filled out. You can complete the form once an appointment is scheduled and the link to do so is sent by text message and email with the contact information that you provided. We ask that you please fill out the from before you arrive for your appointment.

Other People In The Room During Service

We reserve the right to exclude any 3rd parties from entering into the room with the individual who is getting a service performed. This includes children, family, friends, partners, and spouses. To all of our clients who are parents, we also strongly recommend not bringing children under the age of 8 with you to your appointment. We have these policies only to help ensure the safety, professional service and high quality standards The Wax & Skin Lounge has for both our estheticians and amazing clients! If you have any questions regarding this policy, please feel free to contact us.

Minors

If you are a minor (under 18 years of age), you must be accompanied by a parent/guardian and or your parent/guardian must sign our consent form in order to receive any services.

Pets

No pets are allowed into our place of business with the exception of legal service animals.

Returns

We have a no refund policy. This includes services and retail products.